Tom Talks http://tomtalks.uk Microsoft Teams and Skype for Business thoughts and news Fri, 23 Nov 2018 16:16:07 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.8 http://tomtalks.uk/wp-content/uploads/2017/11/cropped-Tom-Arbuthont-headshot-2017-32x32.jpg Tom Talks http://tomtalks.uk 32 32 154607545 6 reasons you should have a workplace social network like Yammer http://tomtalks.uk/2018/11/6-reasons-you-should-have-a-workplace-social-network-like-yammer/ http://tomtalks.uk/2018/11/6-reasons-you-should-have-a-workplace-social-network-like-yammer/#respond Thu, 22 Nov 2018 23:22:00 +0000 http://tomtalks.uk/?p=8665 In terms of business value, I think internal workplace social networks are one of the most underrated tools available. Sometimes called “enterprise social network” (ESN)…

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imageIn terms of business value, I think internal workplace social networks are one of the most underrated tools available. Sometimes called “enterprise social network” (ESN) or “workplace social software” (Gartner), at the highest level, you can think of this as a closed Facebook for the enterprise.

In Microsoft’s world, that is typically Yammer. But this article is less about the platform choice and more about the overall value of workplace social, the platform could be Workplace by Facebook, Jive, Salesforce Chatter. You also see some company using tools like Slack and Microsoft Teams for “workplace social”, I think there are better choices for this use case, but that’s another blog.

This blog is not about your choice of enterprise social platform, but the real business value workplace social can provide.

What is the business value in using and driving a workplace social network?

 

Drive employee engagement, culture and community

1. Drive a culture of people communicating, supporting each other and sharing information. Break down organisational silos

2. Engage employees, share information in a way that is easily accessible and promotes engagement and feedback

3. Create community. Employees are often remote, distributed around the world or at customer sites and may not often or ever get to talk in person

 

Share knowledge and experience

4. Give people an open place to share their knowledge, to search for information and ask questions when they otherwise would not know who to go to

5. The workplace social network can become a real-world organisation knowledge repository, real stories, real solutions, real experiences. Why lose all this value in private chat and emails?

6. Spark Innovation through sharing industry news, insights, customer stories and challenges

 

Supporting the Business Goals

I feel that most business leaders would have to agree that

  • Communications across departmental and geographical boundaries are challenging
  • As companies grow, it’s harder for people to know who to go to with questions or ideas on a particular topic
  • People in the business communicating with each other about what’s going on in the business, with customers and in the wider market can only lead to a more informed company
  • Driving a culture of sharing information and collaborating is key important to driving innovation and delivering in ever faster-moving markets?
  • Employees having a feeling of community and empowerment helps drive morale and staff retention

Workplace social networks are not the silver bullet, but when used well, the undoubtedly support the above business goals.

 

Our employees don’t/won’t use a social network

Don’t try to tell me your employees don’t use social networking. 79% of all online US adults use Facebook. Globally, more than 2.8 billion people — or 37% of the world’s population — use social media. There are 562 million people on LinkedIn (70% outside the US), 260 million active monthly, a *professional* social network.

I don’t really buy into stereotyping by age, but by 2020 35% of the workforce will be Millennials and 24% will be Gen Z, that’s over half the workforce! Surveys would suggest they have a preference to faster, regular and shorter internal communications.

Yes, not *everyone* uses social networking in their personal life, and yes use outside the workplace will not automatically mean usage inside the workplace, but can we all agree social media is a thing, and a lot of people seem to like it.

100% usage should not be your goal. You do not need to achieve 100% usage to provide significant business value.

 

Give me some examples of real businesses seeing value from workplace social?

EY with 212,000 employees in more than 700 offices around 150 countries in the world here

Nationwide building society: Yammer & Nationwide – The Social Side of Success

Virgin Trains: Yammer Customer Stories- Virgin Trains Internal Communications

Tesco: Tesco | Going Social

Rachel Miller at allthingsIC has put together a great list of over 400 enterprise social network case studies. Check it out here: http://www.allthingsic.com/list/

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Microsoft automatically upgrading some small Office 365 tenants from Skype for Business Online to Microsoft Teams http://tomtalks.uk/2018/11/microsoft-automatically-upgrading-some-small-office-365-tenants-from-skype-for-business-online-to-microsoft-teams/ http://tomtalks.uk/2018/11/microsoft-automatically-upgrading-some-small-office-365-tenants-from-skype-for-business-online-to-microsoft-teams/#comments Mon, 19 Nov 2018 11:09:00 +0000 http://tomtalks.uk/?p=8658 Thanks to Mark Eckert, Hadrien-Nessim Socard and others over at the Microsoft Tech Communities forums for highlighting this with screenshots below. Fellow MVP Darrell Webster,…

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Thanks to Mark Eckert, Hadrien-Nessim Socard and others over at the Microsoft Tech Communities forums for highlighting this with screenshots below. Fellow MVP Darrell Webster, one of the great Regarding 365 team also did a video overview of the situation, he saw the automatic upgrade notification on his tenant.

I’ll post more details as I have then, but it appears that some “small” (possibly sub 500 seats) tenants with limited SfB Online usage (scenarios Microsoft believe can also be achieved in Teams) are being scheduled for automatic (no admin interaction or approval) “upgrade” (user migration) from Skype for Business to Microsoft Teams with a very short time period between the notification and automatic upgrade. There is an option to postpone the update should you want to.

Mark Eckert received an email with the following:

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This is definitely only happening on a limited number of tenants. I couldn’t find the message in any of my test tenants or our customer tenants. Messages are posted in the Office 365 message centre, and unfortunately, it looks like the communications from Microsoft could be a lot clearer.

The messages are being posted under “Plan for Change”. I think they should really go under the category “Major Updates”, especially when you consider the messages are being posted just weeks before the automatic upgrade happens. Emails seem to be going out to some Office 365 admins too, Whatever you feel about Teams (I think it’s great and better than SfB Online in a lot, if not most use cases), this is a big change to end user experience. Further, I think smaller tenants are exactly the ones that wouldn’t regularly check the Office 365 message centre/read the update emails.

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Should you want to, there is an option to postpone the upgrade.

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This is a tricky one for Microsoft. They want to get users onto the new, better thing. They know if they make something “opt-in” most admins will not actually enable it, so I can see the merit of checking for suitability based on back-end usage statistics and doing an automatic upgrade with opt out. However, some hopefully helpful, feedback:

  • Notifying of a major user experience change that will happen *automatically* under “plan for change” message category with a title that says nothing about “automatic”, i.e. *you* can beginning your upgrade today, could easily be missed
  • Giving 10 days notice to an automatic change like this is far too short. What if the one admin at a small company is on holiday for 2 or 3 weeks?
  • How to opt out should be really clear
  • If a partner manages multiple tenants for a customer, knowing which tenants have been selected and why would be really helpful
  • We have a great community, this type of action, even if only for a handful of tenants, even as a test, news will spread. There should be clear information and guidance up front to the community/customers so we can understand the approach, prepare and inform our businesses/customers.

Again, I see the value of automatic migrations and believe Teams is better than Skype for Business for a lot of use cases, but the approach and comms have to be handled clearly and carefully.

Want to stay updated on the SfB/Teams changes? You can join over 1,800 professionals subscribed to my free weekly email update here: http://tomtalks.uk/subscribe/

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Oracle and TE-SYSTEMS anynode on track to be certified for Microsoft Teams Direct Routing http://tomtalks.uk/2018/11/oracle-and-te-systems-anynode-on-track-to-be-certified-for-microsoft-teams-direct-routing/ http://tomtalks.uk/2018/11/oracle-and-te-systems-anynode-on-track-to-be-certified-for-microsoft-teams-direct-routing/#respond Thu, 15 Nov 2018 17:30:00 +0000 http://tomtalks.uk/?p=8646   Microsoft Direct Routing became generally available at the end of June. It allows you, or your favourite service provider, to deploy a certified Session…

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Microsoft Direct Routing became generally available at the end of June. It allows you, or your favourite service provider, to deploy a certified Session Border Controller and connect any telephony carrier (SIP Provider) or to connect and interoperate with your existing enterprise phone system.

AudioCodes and Ribbon are the currently certified Session Border Controllers if you want to host and manage your on on-premises. Thinktel is also certified, but it’s a carrier system, not one for enterprises.

Now it looks like Oracle (the Acme Packet acquisition devices) and TE-SYSTEMS anynode, a pure software SBC, will be certified by the end of the year, providing customers with new options to connect to Microsoft Teams for user telephony.

It’s good to see more vendors coming through the certification process.

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https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=43758

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https://docs.microsoft.com/en-us/MicrosoftTeams/direct-routing-border-controllers

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Skype for Business Server 2019 Real-Time Statistics Manager (StatsMan) and Key Health Indicators Update http://tomtalks.uk/2018/11/skype-for-business-server-2019-real-time-statistics-manager-statsman-and-key-health-indicators-update/ http://tomtalks.uk/2018/11/skype-for-business-server-2019-real-time-statistics-manager-statsman-and-key-health-indicators-update/#respond Wed, 14 Nov 2018 19:18:00 +0000 http://tomtalks.uk/?p=8637 2 more updates to tools for Skype for Business Server 2019 Skype for Business Server, Real-Time Statistics Manager (64-bit) https://www.microsoft.com/en-in/download/details.aspx?id=57518 Key Health Indicators for Lync…

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2 more updates to tools for Skype for Business Server 2019

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Skype for Business Server, Real-Time Statistics Manager (StatsMan) makes it possible to monitor key performance indicators for Skype for Business Server in real-time. This download includes the StatsMan Agent, Listener and Website installation packages necessary for a functional StatsMan deployment.

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An updated version of the Key Health Indicators for Lync Server 2013, Skype for Business Server 2015 and Skype for Business Server 2019. Key Health Indicators (KHI) are Performance Counters with recommended thresholds aimed at revealing problems that can impact the user experience.
The resources in this download contain the KHI Guide, which outlines the operational process and remediation steps. A sample PowerShell script used to configure KHI Data Collectors. Lastly, the Analysis and Definitions Workbook which can analyse KHI performance data.

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Skype for Business Server 2019 Call Quality Dashboard, SCOM Management Pack and Capacity Calculator http://tomtalks.uk/2018/11/skype-for-business-server-2019-call-quality-dashboard-scom-management-pack-and-capacity-calculator/ http://tomtalks.uk/2018/11/skype-for-business-server-2019-call-quality-dashboard-scom-management-pack-and-capacity-calculator/#respond Mon, 12 Nov 2018 20:35:00 +0000 http://tomtalks.uk/?p=8624 Following the Skype for Business Server 2019 Debugging Tools, two more additions for Skype for Business Server 2019 have now been published by Microsoft. Skype…

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Following the Skype for Business Server 2019 Debugging Tools, two more additions for Skype for Business Server 2019 have now been published by Microsoft.

 

Call Quality Dashboard (CQD)

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Skype for Business Server 2019, Call Quality Dashboard (CQD) follows the Call Quality Methodology (CQM) and provides an alternative to the scorecard included in the Skype Networking Guide. In addition to a set of system reports that will be created as part of the install to help you view and diagnose network infrastructure issues affecting call quality, you will also be able to quickly and easily create additional reports tailored to your needs. It looks like it will work with down level server versions too:

This download works with the following software components:

  • Microsoft Lync Server 2013
  • Skype for Business Server 2015
  • Skype for Business Server 2019

More details: https://docs.microsoft.com/en-us/skypeforbusiness/management-tools/call-quality-dashboard/call-quality-dashboard

 

SCOM Management Pack

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Skype for Business Server 2019, Management Pack contains comprehensive monitoring tools including:

  • End-to-End scenario availability from various locations.
  • Call reliability and quality perceived by real users.
  • Component health and performance.

Active Monitoring Management pack

  • Geographically distributable end-to-end scenario validation for Skype for Business Server 2019 deployments. This includes coverage for internal, remote and branch office users.
  • Increased scenario coverage in areas like AV Edge Connectivity and Exchange Unified Message Connectivity.
  • Enhanced troubleshooting logs to streamline root cause analysis of failures.

Component and User Management Pack

  • Increased reliability monitoring of real end-user calls and conferences.
  • Integrated media quality alerts driven from Quality of Experience (QoE) data reported by client applications.
  • Full event and performance monitoring for all Skype for Business Server 2019 roles.

More details: https://docs.microsoft.com/en-gb/skypeforbusiness/management-tools/use-scom-management-pack/use-scom-management-pack

Skype for Business Server 2019, Capacity Calculator

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A spreadsheet for calculating hardware requirements based on the number of users, types of communication, and expected traffic.

More details: https://docs.microsoft.com/en-gb/skypeforbusiness/management-tools/capacity-planning-calculator

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Customising your Microsoft Teams collab workspaces visibility and notifications on desktop and mobile http://tomtalks.uk/2018/11/customising-your-microsoft-teams-collab-workspaces-visibility-and-notifications-on-desktop-and-mobile/ http://tomtalks.uk/2018/11/customising-your-microsoft-teams-collab-workspaces-visibility-and-notifications-on-desktop-and-mobile/#respond Mon, 12 Nov 2018 19:55:00 +0000 http://tomtalks.uk/?p=8615 Microsoft Teams offers you a number of ways to customise and control how you see and engage with your Teams collab workspaces (teams) and channels.…

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Microsoft Teams offers you a number of ways to customise and control how you see and engage with your Teams collab workspaces (teams) and channels.

Global Notification Control and Customisation

At a global level, you customise your notifications:

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Each type of action can be customised with some combination of (depending on the activity)

  • Banner
  • Banner and email
  • Only show in feed
  • Off

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Banner is what some users might call a “Toast” or “Pop Up” notification in the bottom right of your screen, or more traditional push notifications on mobile.

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Email is summary emails, these can be useful reminders if people don’t have Teams open all the time

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Feed is your activity feed in teams, new items will be in bold, you can filter them by type:

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Customise Alerts on Mobile and Mobile Quite Hours

The mobile client allows customisation of what to be alerted on and how, but also quite hours and days which is a really nice idea.

2018-11-12 19.53.18   2018-11-12 19.53.36  2018-11-12 19.53.28

Team and Channel Visibility

Teams will show bold black when there is new activity, and if you expand the team the particular channels with activity will show boldly.

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At a team level, only your “Favourite” Teams are shown by default, the rest are hidden under “More”. You can Favourite or un-favourite a team by right-clicking on the ellipses by the team name.

You can also drag teams up and down the list to control their order.

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In each team, you can control which channels are shown to you by default and which are hidden under “X more channels” by favourite/un-favourite.

You can also follow a channel. Follow is subscribing you to get notifications for any and all activity in that specific channel. I would use this sparingly, only for a channel where I really need to drop everything if there is a message.

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Microsoft Teams Academy for IT Pros Training Videos on YouTube http://tomtalks.uk/2018/11/microsoft-teams-academy-for-it-pros-training-videos-on-youtube/ http://tomtalks.uk/2018/11/microsoft-teams-academy-for-it-pros-training-videos-on-youtube/#respond Sun, 11 Nov 2018 20:30:00 +0000 http://tomtalks.uk/?p=8590   Microsoft have produced a series of Teams Academy for IT Pro’s videos to help IT Pro’s get up to speed on the various concepts…

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Microsoft have produced a series of Teams Academy for IT Pro’s videos to help IT Pro’s get up to speed on the various concepts in Microsoft Teams.

You can check them out here:

Playlist: https://www.youtube.com/playlist?list=PLaSOUojkSiGnKuE30ckcjnDVkMNqDv0Vl

Videos:

 

Thanks to Thomas Binder for compiling the list and links

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Microsoft Kaizala, (another) mobile group chat app, being made available to Office 365 commercial plans worldwide http://tomtalks.uk/2018/11/microsoft-kaizala-another-mobile-group-chat-app-being-made-available-to-office-365-commercial-plans-worldwide/ http://tomtalks.uk/2018/11/microsoft-kaizala-another-mobile-group-chat-app-being-made-available-to-office-365-commercial-plans-worldwide/#respond Wed, 07 Nov 2018 22:44:00 +0000 http://tomtalks.uk/?p=8562 Microsoft Kaizala is essentially a Whatsapp clone. A mobile only (iOS and Andorid) group chat app, where anyone can join any group and identity is…

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2018-11-07 22.14.49

Microsoft Kaizala is essentially a Whatsapp clone. A mobile only (iOS and Andorid) group chat app, where anyone can join any group and identity is tied to phone numbers. Kaizala is focused on mobile first/only workers, more common in developing countries that may not have lots of PC’s and fixed internet connections, but do have mobiles and mobile coverage.

There is a fee version available worldwide and a Pro version that is already available as part of Office 365 commercial plans, or as a standalone purchase in 28 countries; Argentina, Bangladesh, Brazil, Cambodia, Chile, Colombia, Egypt, Ethiopia, India, Indonesia, Israel, Jordan, Kenya, Lebanon, Malaysia, Mexico, Morocco, Nigeria, the Philippines, Rwanda, Saudi Arabia, Singapore, South Africa, Tanzania, Thailand, Turkey, Uganda, and Vietnam.

Microsoft has announced the Pro version will now be available in Office 365 commercial plans worldwide, rolling out “over time”.

 

 

 

 

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It does have some clever tricks including built-in Actions such as schedule meetings, assign and track jobs and location awareness features. Users can respond to Actions . Open APIs.to build your own custom actions.

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Flexible network models:

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Mainly, I think Microsoft are trying to present an alternative to WhatsApp and Facebook messenger from a more “trusted” “enterprise” provider. You can manage users or groups via the web-based Kaizala Management Portal, where your Administrator can control group membership and data access, easily remove users from all groups, and wipe data from their devices. Kaizala maintains user privacy and stores data in secure and compliant Azure datacenters. Kaizala supports key compliance standards such as ISO 27001, SOC2, HIPAA, GDPR.

It wasn’t enough to have to explain Skype for Business vs Teams vs Email vs Yammer right Smile. In all seriousness this is likely aimed at a scenario where Microsoft Teams is “overkill” and everyone involved only wants mobile chat, which doesn’t fit most enterprise use cases. Another app to explain in the Microsoft Office 365 “toolkit”. No doubt there will be some blow back on Microsoft for providing yet another “chat” option, but this appears to be part of the new agile cloud world in meeting different customer requirements.

More info: https://products.office.com/en/business/microsoft-kaizala

https://techcommunity.microsoft.com/t5/Microsoft-Kaizala-Blog/Coordinate-work-across-dynamic-networks-of-people-using/ba-p/280233

https://docs.microsoft.com/en-us/Office365/Kaizala/enable-disable-kaizala

Here is an overview video: https://www.youtube.com/watch?v=35DDZDOzPGM

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What is Microsoft Teams, without the buzzwords and jargon http://tomtalks.uk/2018/11/what-is-microsoft-teams-without-the-buzzwords-and-jargon/ http://tomtalks.uk/2018/11/what-is-microsoft-teams-without-the-buzzwords-and-jargon/#comments Wed, 07 Nov 2018 21:52:00 +0000 http://tomtalks.uk/?p=8547 Explaining Microsoft Teams succinctly can be tricky. It has a lot of functionality and functionality overlap between features. Often a lot of jargon is used…

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Explaining Microsoft Teams succinctly can be tricky. It has a lot of functionality and functionality overlap between features. Often a lot of jargon is used in explanations.

Forrester referrers to apps in this space as “Enterprise Team Messaging Apps”, Gartner calls this product category “Workstream Collaboration” (WSC).

Here is how I try to break it down. Microsoft Teams is an Office 365 cloud-based application available across PC, Mac, Web app and mobile app (iOS and Android) that combines communications (chat and calling), online meetings and group collaboration workspaces. You may enable some or all of this functionality depending on your business requirements.

Communications

  • Private Chat

Private chats between 2 to 20 people, with all the modern chat features you may expect, Emojis, Gifs, text formatting, sharing files and pictures. Usually used for fast informal communication between people.

Also sometimes called Direct Messaging, Instant Messaging or just chat.

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  • Person to Person Voice and Video Calling

From Chat you can Voice or Video call and directly share screens and remotely control the other person’s screen.

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  • Phone Calling

Teams can be a real PSTN phone with a real phone number, you can call any phone number. This can be a cloud service direct from Microsoft, or you can connect your preferred PSTN provider. You can also have a real physical phone if you want.

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Online Meetings

Scheduled or ad-hoc Online meetings, Audio, Video and Screen Sharing and Cloud meeting recording. Including dial-in/out with tradition PSTN Phones,

A meeting can have up to 250 participants, but it is more focused around collaboration between people than a 1 to many information broadcast.

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Team Collab Workspaces

This is the feature that is the newest to the enterprise. We’ve been emailing, voice and video calling and doing Online meetings for some time, but this is having project focused collaborative group workspaces (called “teams” in Microsoft Teams).

The workspaces are comprised of different chat rooms (“channels”) for different topics, each with threaded and persistent chat conversations. You can @mention people, channels or entire teams to cause notifications to get peoples attention, but generally, chat is considered to be dipped in and out of by individuals.

Each channel also has file storage (in SharePoint) and other applications can be embedded in the channel in tabs, for example, OneNote, Planner, but also non-Microsoft third-party applications like Trello.

Each team can have as little as 2 members up to 2,500. It would be more typical to be at the lower end of that range.

The idea is that people collaborate together in a single space with their chat, apps and files which means working together better and faster.

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Depending on your use case, you can enable or disable some of these abilities. So, for example, Microsoft Teams in your organisation may just be for Collaboration and have all the Communications and Online Meetings abilities turned off.

There is more Teams does that I haven’t talked about for simplicity, such as,

  • Bots, Connectors and application integrations
  • IP Phones and Meeting Room Systems for Teams
  • Guest Access, allowing users outside your company to be a member of your Team workspace
  • Teams Free, a free version for up to 300 users
  • Scheduling meetings in channels
  • Live/Broadcast meetings with up to 10,000 attendees

But hopefully, this has provided a good simple introduction to what Microsoft Teams can do and how you might use it.

And, I didn’t mention Modern Digital Workplace Transformation once Smile

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Microsoft releases Skype for Business Server 2019 Debugging Tools http://tomtalks.uk/2018/11/microsoft-releases-skype-for-business-server-2019-debugging-tools/ http://tomtalks.uk/2018/11/microsoft-releases-skype-for-business-server-2019-debugging-tools/#comments Wed, 07 Nov 2018 14:11:00 +0000 http://tomtalks.uk/?p=8522 Credit to Guy Bachar for catching this one, Microsoft have released the Skype for Business Server 2019, Debugging Tools Skype for Business Server 2019, Debugging…

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Credit to Guy Bachar for catching this one, Microsoft have released the Skype for Business Server 2019, Debugging Tools

Skype for Business Server 2019, Debugging Tools is a collection of additional tools for use by IT Admins to aid in troubleshooting Skype for Business Server 2019 deployments. The collection of tools include:

  • Snooper
  • CLSLogger
  • CLSScenarioEdit.psm1

Download here

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