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Tom Arbuthnot MVP
Tom Arbuthnot MCSM Communications

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Auto Attendant and Call Queues Coming Skype for Business Cloud PBX Preview in September

Published 29/07/2016 - 2 Comments

Microsoft’s Sean Wilson and Jamie Stark just finished a live Skype Meeting Broadcast where they went over the new features coming on Skype for Business Cloud PBX

You can watch the session on demand here, it will also be on the YouTube channel soon.

What was the key news?


Cloud PBX Auto Attendant


  • Nothing on premises required for this to work
  • TTS = Text To Speech


Call Queues (similar to what you might know as “hunt groups”)


  • Interesting that you will be able to route your own “bring your own PSTN” numbers to the Cloud PBX AA/Call Queue
  • No extra licence required
  • Both will transfer to on premises server users in hybrid as well as cloud SFBO users
  • Feature abilities will not be quite as extensive as Response Groups (Server Feature), more features will come over time
  • This isn’t a port of Response Group code to the cloud, it’s an entirely new architected cloud feature



Preview feature Screenshots:



For these features you need a new service number







  • “Sales Team” is a distribution list on Office 365
  • Test button, is just a click to call link to launch SfB client to call that E.164 number (saving you having to dial it)
Tom Arbuthnot

Tom Arbuthnot

Principal Solutions Architect at Modality Systems
Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at and is a regular speaker at events including Microsoft TechEd and Ignite. He co-runs The Microsoft UC User Group London.


Amr Nassar - 06/04/2017 Reply

Hi Tom,
what I understood from your article below

•Interesting that you will be able to route your own “bring your own PSTN” numbers to the Cloud PBX AA/Call Queue

but I think you can’t bring your own PSTN. or you can bring your PSTN for 90+ only.. which is mean from some counties they won’t able to use this feature.

so bring your own PSTN in the support countries only.

    Tom Arbuthnot - 11/04/2017 Reply

    This was the plan at preview, but then they launched GA without the ability, hopefully it will come soon.



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