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Missing Lync 2010 client Audio selection icon for PC to PC users fixed in Lync 2013 client

Published 04/02/2013 - 6 Comments

This is a known issue in the Lync 2010 client, when the user is PC to PC, they loose the bottom left icon to switch audio device (they can still change it via the options menu).

Mattias Kressmark has previously written about it here, and it appears it’s not on the priority list for Microsoft to fix

However it does work properly with the Lync 2013 client


EV User 4.0.7577.4356 (Oct 2012, CU7)


PC to PC User: Icon gone



On 2013 RTM it appears, same PC to PC User


Tom Arbuthnot

Tom Arbuthnot

Principal Solutions Architect at Modality Systems
Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at and is a regular speaker at events including Microsoft TechEd and Ignite. He co-runs The Microsoft UC User Group London.


Lync MVP Article Roundup: February 2013 - NextHop - Site Home - TechNet Blogs - 18/03/2013 Reply

[…] Missing Lync 2010 client Audio selection icon for PC to PC users fixed in Lync 2013 client […]

William S - 06/03/2014 Reply

on XenApp 6.5/Server 2008R2, and when using Citrix HDX realtime connector, we find the that the phone icon is missing.
When that same user logs into a like citrix XenApp 6.5 box WITHOUT the HDX Connector, the phone icon is there.

On server 1, with the phone icon missing, you can double click a user in your list, and you have the option to dial them, but no option to just click the phone and dial a random number.

Any Ideas?

    Tom Arbuthnot - 07/03/2014 Reply

    Sounds like something to do with citrix? have you opened a ticket with them?

Rick M - 05/06/2014 Reply

New Lync user here. I have installed Lync 2013 Standard Edition and have successfully communicated via voice and video with a colleague using the same Lync version.

However, my Lync window does not include the Phone icon on the bar next to the gear (every bit of documentation that I see has this icon). As a result, I don’t know how to make calls from my PC to an actual phone.

What am I missing?


    Tom Arbuthnot - 07/06/2014 Reply

    You need to choose “enterprise Voice” in the user setup on control panel, and need some way to break out to the PSTN if you want it to work.


Rob - 18/09/2015 Reply


we still use the Lync 2010 client and have this bug with the latest update.
The kb article exist no more.
Does somebody knows if this bug is fixed or know a workaround?


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