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Tom Arbuthnot MCSM Communications

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A quick look at the Lync Attendant Client / Operator Console

Published 29/08/2011 - 10 Comments

 

With many phone systems, an Attendant or Operator Console is an expensive addition. Lync includes a free software attendant console right out of the box.

Here are a few screen grabs from a recent demo I did

You run the Lync Attendant client instead of the standard Lync client. Sign in looks very similar.

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It’s deigned to be run full screen. You can see your contact groups to the right of the window

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Arranged in various ways

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You can simply type to find a user

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Info on contact, along with call options and email option:

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Along the top you have buttons for calls, voicemail, History, Followup, Forward, Options and mic and headset options

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New call (choose type)

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Call forward settings

image

 

In a call, across the top you have hold, transfer, consultative transfer, invite someone into the conversation and hang up.

Down the side of the window you have Notes field, IM (if a Lync user) Dial Plan and Contact History.

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Drag and drop also adds the user to the call.

Calls "stack" on the right of the client

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Double clicking a call will bring it back and put the other call(s) on hold.

Incoming call, double click to answer.

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Incoming call with client minimised

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Options for contacts

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Drag and drop contact onto call always starts a conference

Recent repeat callers are noted on the incoming call toast

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For transfer you can just search and hit enter if you find the right user.

You can transfer directly to voicemail

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If you click a transfer button, you cant change calls until you have decided what to do with the first call.

For further help and information, follow this link

http://office.microsoft.com/en-us/communicator-help/quick-start-use-lync-2010-attendant-HA101888974.aspx?redir=0

Tom Arbuthnot

Tom Arbuthnot

Principal Solutions Architect at Modality Systems
Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at tomtalks.show and is a regular speaker at events including Microsoft TechEd and Ignite. He co-runs The Microsoft UC User Group London.

10 comments

event planner - 27/07/2012 Reply

Hi there would you mind letting me know which webhost you’re working with? I’ve loaded your
blog in 3 different web browsers and I must say this
blog loads a lot faster then most. Can you suggest a good hosting provider at a honest price?
Thank you, I appreciate it!

    Tom Arbuthnot - 01/08/2012 Reply

    I’m on justhost

    thanks

Mohammed JH - 31/07/2012 Reply

Hi Tom,

I was just wondering, does Lync attendant console provide the option for anonymous users to log in with just their E-mail ?

I mean no corporation credentials is provided, just e-mail address as anonymous ?

    Tom Arbuthnot - 01/08/2012 Reply

    Hi, no attendant doesn’t. Attendee is the meeting join app (very close names but different apps)

    hope that helps

    Tom

Daniel - 16/10/2012 Reply

Hi Tom

Is there a way to set the default number (lync, mobile, work, etc.) that gets called, when I double click a contact in lync attendant? In the “normal” lync client, the last call number was stored.
Thank you

    Tom Arbuthnot - 18/10/2012 Reply

    Daniel,

    I’m not aware of any way to do this

    Tom

Carolyn Ware - 28/05/2014 Reply

When we have a temporary receptionist, can Lync be set up with a generic receptionist that anyone can log into?

Arts - 20/10/2016 Reply

Hi Tom,

When a call is transferred (not consultive transfer), and the user at the other end doesn’t answer the call, the call doesn’t get retrieved. Do you know possible reasons for this ?
Could this be a bug in the attendant version ?

    Tom Arbuthnot - 22/10/2016 Reply

    Possible bug. To be honest, MSFT don’t really offer much support for the Lync Attendant client anymore, so I don’t see much of it. If you can try it on another environment to rule in/out a bug.

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