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Tom Arbuthnot MCSM Communications

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A quick look at the Lync Attendant Client / Operator Console

Published 29/08/2011 - 10 Comments


With many phone systems, an Attendant or Operator Console is an expensive addition. Lync includes a free software attendant console right out of the box.

Here are a few screen grabs from a recent demo I did

You run the Lync Attendant client instead of the standard Lync client. Sign in looks very similar.



It’s deigned to be run full screen. You can see your contact groups to the right of the window


Arranged in various ways


You can simply type to find a user


Info on contact, along with call options and email option:


Along the top you have buttons for calls, voicemail, History, Followup, Forward, Options and mic and headset options


New call (choose type)



Call forward settings



In a call, across the top you have hold, transfer, consultative transfer, invite someone into the conversation and hang up.

Down the side of the window you have Notes field, IM (if a Lync user) Dial Plan and Contact History.


Drag and drop also adds the user to the call.

Calls "stack" on the right of the client


Double clicking a call will bring it back and put the other call(s) on hold.

Incoming call, double click to answer.


Incoming call with client minimised


Options for contacts


Drag and drop contact onto call always starts a conference

Recent repeat callers are noted on the incoming call toast


For transfer you can just search and hit enter if you find the right user.

You can transfer directly to voicemail


If you click a transfer button, you cant change calls until you have decided what to do with the first call.

For further help and information, follow this link

Tom Arbuthnot

Tom Arbuthnot

Principal Solutions Architect at Modality Systems
Tom Arbuthnot is Principal Solutions Architect at Unified Communications specialist Modality Systems. He is a Microsoft Certified Master and MVP, blogger, has a regular podcast with UCToday at and is a regular speaker at events including Microsoft TechEd and Ignite. He co-runs The Microsoft UC User Group London.


event planner - 27/07/2012 Reply

Hi there would you mind letting me know which webhost you’re working with? I’ve loaded your
blog in 3 different web browsers and I must say this
blog loads a lot faster then most. Can you suggest a good hosting provider at a honest price?
Thank you, I appreciate it!

    Tom Arbuthnot - 01/08/2012 Reply

    I’m on justhost


Mohammed JH - 31/07/2012 Reply

Hi Tom,

I was just wondering, does Lync attendant console provide the option for anonymous users to log in with just their E-mail ?

I mean no corporation credentials is provided, just e-mail address as anonymous ?

    Tom Arbuthnot - 01/08/2012 Reply

    Hi, no attendant doesn’t. Attendee is the meeting join app (very close names but different apps)

    hope that helps


Daniel - 16/10/2012 Reply

Hi Tom

Is there a way to set the default number (lync, mobile, work, etc.) that gets called, when I double click a contact in lync attendant? In the “normal” lync client, the last call number was stored.
Thank you

    Tom Arbuthnot - 18/10/2012 Reply


    I’m not aware of any way to do this


Carolyn Ware - 28/05/2014 Reply

When we have a temporary receptionist, can Lync be set up with a generic receptionist that anyone can log into?

Arts - 20/10/2016 Reply

Hi Tom,

When a call is transferred (not consultive transfer), and the user at the other end doesn’t answer the call, the call doesn’t get retrieved. Do you know possible reasons for this ?
Could this be a bug in the attendant version ?

    Tom Arbuthnot - 22/10/2016 Reply

    Possible bug. To be honest, MSFT don’t really offer much support for the Lync Attendant client anymore, so I don’t see much of it. If you can try it on another environment to rule in/out a bug.

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