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Where are Lync Client Settings Stored? (Hint, Registry)

31/05/2011 200 Comments

Hi,

This one just came up on Technet, How can I change the “Show Lync in foreground” Setting for all my users using GPO.

While some settings are provisioned in band for Lync, this is one you can edit in the Registry.

Lync User Client Registry keys are held under

HKCU\Software\Microsoft\Communicator

image

There are also the advanced connection settings under

HKCU\Software\Microsoft\Shared\UCClient

image

What keys are available

IdleThreshold
AddToFirewallExceptionList
AwayThreshold
TrustModelData
Language
CEIP
ProductVersion
SavePassword
OCTelephonyMode
EndPointLocation
CEIPEnabled
DialpadState
DefaultEnvironment
FirstRunPlayed
LastViewedActivityTimestamp
DSBkgndMode
AlwaysOnTop
AlwaysShowMenu
WindowRect
WindowMax
TabAreaHeight
InkMode
LastDialedNumber
IMRosterHeight
IMConvHistoryHeight
IMConvInputHeight
IMWindowRect
IMWindowMax
PiPWindowHide
PiPWindowResized
PiPWindowAnchorPoint
IMWindowWidth
IMWindowHeight
EnableBHOSmartTags
ShowPhoto
AutoRunWhenLogonToWindows
AutoOpenMainWindowWhenStartup
PauseWMPWhenUsingPhone
playSoundFeedback
suspendSoundWhenBusy
suspendSoundWhenDND
suspendSoundWhenConversationWindowInForeground
MusicOnHoldAudioFile
MusicOnHoldDisabled
IM CharFormat
FtReceiveFolder
MinimizeWindowToNotificationArea
ShowEmoticons
ShowColorBand
EnableEventLogging
EnableTTY
JoinAudioConferenceFrom
AllowOverridingDeviceAtJoinTime
AccountPassword
SearchWindowRect2
AlwaysShowCWMenu
EnableTracing

And for the advanced connection settings

ConfigurationMode
Transport
ServerSipUri
ServerUsername
ServerAddressExternal

Of course, the best way to work with these is via PowerShell

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Tom Arbuthnot

Tom Arbuthnot

Managing Consultant at Modality Systems
Tom Arbuthnot is a Microsoft Lync Certified Master and MVP. He is a blogger, regular on The UC Architects Podcast, contributing writer to Lync Server 2013 Unleashed and speaker at events such as Lync Conference and The Microsoft UC User Group London. He is currently Managing Consultant at Modality Systems.
Tom Arbuthnot
Filed in: Lync, Microsoft, ucoms • Tags: , ,

Comments (200)

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  1. Pat Richard says:

    Nice post. Would be nice if the list of keys was alphabetical.

    • Tom Arbuthnot says:

      Hi Pat,

      Good idea, nothing a quick copy and paste into Excel can’t fix

      AccountPassword
      AddToFirewallExceptionList
      AllowOverridingDeviceAtJoinTime
      AlwaysOnTop
      AlwaysShowCWMenu
      AlwaysShowMenu
      AutoOpenMainWindowWhenStartup
      AutoRunWhenLogonToWindows
      AwayThreshold
      CEIP
      CEIPEnabled
      DefaultEnvironment
      DialpadState
      DSBkgndMode
      EnableBHOSmartTags
      EnableEventLogging
      EnableTracing
      EnableTTY
      EndPointLocation
      FirstRunPlayed
      FtReceiveFolder
      IdleThreshold
      IM CharFormat
      IMConvHistoryHeight
      IMConvInputHeight
      IMRosterHeight
      IMWindowHeight
      IMWindowMax
      IMWindowRect
      IMWindowWidth
      InkMode
      JoinAudioConferenceFrom
      Language
      LastDialedNumber
      LastViewedActivityTimestamp
      MinimizeWindowToNotificationArea
      MusicOnHoldAudioFile
      MusicOnHoldDisabled
      OCTelephonyMode
      PauseWMPWhenUsingPhone
      PiPWindowAnchorPoint
      PiPWindowHide
      PiPWindowResized
      playSoundFeedback
      ProductVersion
      SavePassword
      SearchWindowRect2
      ShowColorBand
      ShowEmoticons
      ShowPhoto
      suspendSoundWhenBusy
      suspendSoundWhenConversationWindowInForeground
      suspendSoundWhenDND
      TabAreaHeight
      TrustModelData
      WindowMax
      WindowRect

      ConfigurationMode
      ServerAddressExternal
      ServerSipUri
      ServerUsername
      Transport

  2. Steven says:

    Under Lync Tools/Options/Personal, there is an option to save instant message conversations in my email Conversation History folder. It is grayed out. Is there a way to create a reg entry to have that enabled?

    • Jason says:

      This is controlled by the Lync Set-CSClientPolicy IMAutoArchiving parameter from an admin perspective. However, the client side registry key also works (DWord value, set it to 1 to force it on or 0 to force it off): HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator\ImAutoArchivingPolicy
      I think the admin policy will override/reset the regkey entry, but if they’ve merely pushed out a regkey and you have access to change it, you can see if this works.

  3. Tom Arbuthnot says:

    Unfortunately it sounds like your administrator has disabled Conversation history, there is no way to override this other than to talk to your admin/IT dept.

    thanks

    Tom

  4. Evan says:

    Thanks for the great info. On a similar note, under Tools/Options, there should be an option for Video Device. In my lync client, this option doesn’t appear at all. I have a Microsoft LifeCam installed, configured and available for use by other applications, so i’m not sure why ‘video options’ doesn’t appear in Lync. Could this be due to a setting in one of the above keys?

    • Tom Arbuthnot says:

      More likely to be GPO or inband policy settings. Are you the admin of the Lync server and/or do you know what policies have been set? Thanks

      • Evan says:

        Thanks Tom. Unfortunately not. My organisation is still running OCS and when I was using the OCS client, I could video conference with colleagues. I installed the Lync client in the same organisation using the DisableServerCheck Reg Key (http://ms-uc.herber.co/?p=105) and it has been working fine with the exception of the ability to add a video device.

  5. shane says:

    Is there a way to disable an instant message fade in / pop up notification window that I get from my contacts? I don’t want to see messages from anyone while I’m working… I’d much rather see them minimized or not at all. I have a lot of work usually and it can get annoying and I’m not allowed to put myself in busy or away status since I’m responsible for being available 24/7. Thanks! Shane

    • Tom Arbuthnot says:

      Sorry there is nothing out of the box to disable toast. We (Modality Systems) are looking at doing a small addon that includes this functionality. More info on the blog when it’s launched.

      cheers

      Tom

      • Jena St Germaine says:

        Hi Tom – can you tell me where the settings are on Lyn to have the Messages pop-up so that I am aware that I have a message? How can I turn that on? It looks like you may have referred to this as “toast.” I have three screens that I work on and my messages are alwasy minimized and I don’t see them. Thank you for your assistance.

      • AFT says:

        Any news about this?

  6. Roger Wood says:

    Is there a way to configure the saved conversation history to be stored locally rather than on the Exchange server? We are very short of space and with several thousand people using Lync disk space is dropping rapidly. If we could get conversations saved somewhere else it would really help.
    Thanks,
    Roger.

    • Tom Arbuthnot says:

      Hi Roger,

      No unfortunately you need Exchange for convo history. It shouldn’t tale up too much space, and can be managed by exchange mailbox policies, like other mail items.

      Tom

      • Dnyanesh says:

        Hi Tom,

        I have very interesting problem with my Lync 2013 with Windows 7,

        when ever i open any in my contact list and try to chat i don’t see what i am typing in chat window but when hit enter it will go to next person? beside what next person is sending IM to me that is also not visible to me? I got frustrated with this?
        is there any thing missing on computer? your Help will be appreciated greatly.
        Thanks,
        Dnyanesh

  7. Rob says:

    Is there a way to remove the i in the lync screen. When users start this they will start the customer experience improvement program.

  8. Chris says:

    Is there a way to change the timer for the autosave Converstion history?

    • Tom Arbuthnot says:

      No I don’t believe so. How is it causing you an issue?

      thanks

      • Chris says:

        I have a user that is away from his PC alot. He would like the message to go to his email faster so missed messages will appear in the mailbox of his mobile device. Right now, if he doesn’t reply to an Instant message with in 15 minutes it will autosave as an email message in his inbox. He’d like to change that time to about 5 minutes.

  9. Raj says:

    I am not able to edit Sign-in address and Sign-in server uri. can you please help with registry setting to enable editing sign-in address and sign-in server url

    I want to run my IM in Automatic configuration mode

    • Tom Arbuthnot says:

      It’s very likely your administrator has it looked down by GPO. Please check with your administrator. If you are the admin check the GPO’s

      thanks

  10. alex says:

    I’ve yet to figure out how to change the hotkeys, or disabling them.
    The win+q one is especially annoying since it is global.
    Does anyone have ideas on that? Thanks

  11. Ace says:

    Anyone know if there is a registry key that shows what edition of Lync has been installed? (Standard or Enterprise)

    • Tom Arbuthnot says:

      Hi, There is no separate Standard and Enterprise Client. The client is the same in both standard and enterprise server deployments.

      Tom

    • Hi Ace-

      Whether you need a Standard or an Enterprise Lync Server CAL for a given user depends on what features you have enabled in (I *think*) the ConferencingPolicy that is effective on that user, and that’s all server-side. The biggies I can think of offhand are AllowIPAudio and AllowIPVideo (the ability to start conferences involving audio and/or video) and EnableAppDesktopSharing (ANY desktop sharing, whether peer-to-peer or in a conference someone else started). Do NOT take that as a complete list – IANAMSLE (I am not a Microsoft licensing expert).

  12. Dan says:

    Hi Tom,

    This is probably a silly question, but do you know if there is any way to coerce Lync into maintaining a _single_ conversation for each user that you correspond with? This would be similar to how other IM clients work; i.e., they tend to keep all conversation history lumped together under for each user that you chat with.

    The way Lync is working for me, at least, is that if I start a conversation with someone, then go off to a meeting and come back to my desk to resume the conversation, Lync has assumed that our conversation was finished, and therefore I have to go back into History to figure out where our conversation left off. Other IM clients maintain what is essentially a continuous infinite history on a per-user basis, so that when I’m chatting with someone, I can scroll back to reference stuff that we talked about earlier in the day, yesterday, or any time in the past.

    This seems like on oversight on Microsoft’s part, but maybe I’m just too dumb to find the appropriate configuration option to enable this feature…

    • Tom Arbuthnot says:

      Hi Dan,

      No sorry there is no way to do this. You can use search and sort in outlook to find Convo history.

      Thanks

      Tom

  13. Craig says:

    can I hide the “Meet Now” button in the Lync client?

  14. Craig says:

    what does the “Transport” key do in the shared UcClient
    is there a list that show what each key does

  15. Itzik says:

    It’s not the complete list

  16. Curtis says:

    I’ve been asked by my executives to find a way to hide the Lync client from showing the time next to a status. They would say, “it’s no one’s business how long I’ve been inactive or away.” Is this possible?
    Thank you!

    • Tom Arbuthnot says:

      Hi, sorry I don’t believe this is possible. It might be worth asking the question on technet

      thanks

      Tom

  17. Mike says:

    Is there a way to disable the “xxx is now available” notifications? (example) When “Fred” unplugs his laptop from the docking station (wired), I get notified “Fred is unavailable”, then when his laptop connects to the wireless I get “Fred is available”. These notifications are really annoying, especially in an office environment.

  18. Rajiv says:

    Hi tom,
    i am not able to connect to client side lync. i have added a diableservercheck in the registry (dword value hexadecimal 1)..now after this though i am able to login but it gets disconnected after 10secs and agian signs itself in….its very irritating…it keeps on connecting and disconnecting….do u know how to fix this issue?

  19. Dev says:

    Hey guys, is there any way to save the chat history locally instead of Outlook?

    • Tom Arbuthnot says:

      No unfortunately this is not possibe

      • David says:

        Hi Tom,

        When I used MS Communicator, I was able to used CommunicatorHistoryViewer.exe (http://mscommunicatorhistor.codeplex.com/) to save my IM history locally, but now that I am using Lync 2010, that program does not work.

        Do you happen to know why it would work with Communicator, but not with Lync? Maybe something in the programing would need to be changed. Do you happen to know of a stand alone (3rd party program) program or plug-in that would work to capture Lync history locally like CommunicatorHistoryViewer.exe did for MS Communicator?

        Thanks,
        David.

  20. Jim says:

    Hi Tom,

    I run Lync exclusively on a second monitor. I’d like to set new IM window sizes to one particular size, both the windows that pop up when someone initiates an IM session with me and the IM window that’s triggered when I double click someone in my contact list. How can I define these window’s height and width?

    I know how many windows I can get on my monitor if they’re all set the same size. For some reason, Lync does not remember this window size from one session to the next.

    Also, how easy is it to all spell check?

    • Dave says:

      I’d also like to know how to fix this. I’m using Lync 2013 and each time I open a window it has a small window and every time I like to make it a little larger. I wish it would remember the size from when I just closed the window.

      Any updates on this?

  21. Victor says:

    We run Lync primarily as a chat engine and dont use any of the telephony functions. Is there a way to hide the call feature?

    • Tom Arbuthnot says:

      No more than what you probably have done by not enabling PC Voice and Video I’m afriad

  22. Al Phaq says:

    How to disable the saving of Lync contacts in personal contacts

  23. Marx says:

    Hi
    I wanted to make Lync to show the status always on ;How to make this
    When i do computer Ctrl+alt+del for log out status changes to away.
    I want to set this to show alway available;What setting to be done in registry for this;please help.

  24. Tony says:

    How about changing the default embedded browser? When I open a Conversation Window Extension (CWE) window on my Win 7 box, it loads IE 7. I need to change that, but how?

  25. Sabir says:

    I don’t see the Share button which can be used to share a program/ desktop / etc using Lync. Is there a way to get this enabled?

    Thanks

    • It is probably disabled by GPO/registry.

      Please talk to your Lync administrator/IT Dept about getting the feature.

      thanks

    • Don L says:

      It’s been two months but I figured I’d answer anyway since it might help others later on.

      * Start Lync Topology Builder
      * Import the actual configuration from AD (just save it in a temp file somewhere).
      * Go to Site > Standard Edition Front End Servers > right click the server and select “Edit Properties”
      (If you use Enterprise Edition, It’s Site name > Enterprise Edition Front End pools > Pool name > Edit Properties.)

      * Check if the “conferencing” box is checked; that’s likely the problem.

      Bear in mind, however, that this feature requires enterprise licenses!

      Regards,
      Don L

  26. Zeezrom says:

    Hey, my colleague is having a problem with her Lync conversations, that sometimes pop back up after a little time of inacvtivity, having been sleeping minimized on the taskbar.
    Is this a known issue or is she perhaps missclicking something?

    • Hi,

      What do you mean by “pop back”? do you mean maximise?

      I’ve not seen this behaviour before.

      cheers

      Tom

      • Zeezrom says:

        Pop up as in: Simply just like clicking the window on the taskbar when it’s minimized.
        I’ve seen alike issue when loggin onto a PC and opening a browser through a different domain. That causes Lync to do that aswell, though only when you open the browser “as different user”.
        I believe I might be able to try-and-error test and solve it after a few weeks, I simply wrote to hope you might’ve known the issue beforehand, or what might be able to cause it. Do you have suggestions for testing?
        I’ll post my solution afterwards. For science.

  27. Saiprasad says:

    Hi,Tom

    I have Lync 2010,My “Enable Integartion with your phone system” is grayde out,How can i enable it?is there any keyword in registry to enable it?

    Thanks
    Saiprasad

  28. Earl Funderburk says:

    Hi Tom!

    Is there a registry setting that will make meeting settings “sticky” from one meeting to the next. I’d like to turn off “Play Entry and Exit Announcements” and not have to do it every time I start a new meeting.

    I’d be grateful for any help or ideas you could offer.

    Thanks!
    Earl

    • Hi Earl,

      This can be set by policy on the server, but I’m not sure if you can set a reg key to do it (pretty sure you can’t). Might be an idea to talk to your admin about creating a meeting policy for you that has your preferred settings.

      thanks

      Tom

  29. Martin says:

    Hi Tom,

    In lync the option to save instant message conversations in my email convesation folder is greyed out. In one of threads somewhere above you said this is controlled by the regkey HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator\ImAutoArchivingPolicy. I have done this, but the option is still greyed out. Any thoughts??

    • This is ultimately controlled by your admin, suggest you talk to your Lync/Exchange admin re this.

      thanks

      • Mitchell says:

        I am the admin at our company. We have Lync Server 2010 and just updated to Lync 2013 Clients. This is happening to us. Seems like a Policy on the server maybe but when I look at my Global policy it says Display Photo: All Photos. Lost?

  30. Base says:

    Hi,

    Is there a way to change the time how long new conversation notification popup window is showing?

  31. Adam says:

    Hi Guys,

    I’m running lync 2013 as a trial and I can’t edit my picture, the option is greyed out ?

    • How pictures are managed in 2013 has changed slightly. There will be more detail around this at RTM/GA

      • Joseph says:

        Hi Tom,

        Now that 2013 has released have you had any time to look into this? I am guessing it has something to do with running 2010 on the backend and using the 2013 client.

        The “Edit or Remove Picture” button is grayed out. The photo is there from the 2010 client install currently pointed to a web address.

        Thanks,

        • Hi,

          Yes I’m using 2013 now, haven’t looked into they keys in great detail yet. There is no web url option in 2013, but I believe the setting carries over from 2010, although can’t be edited.

          thanks

          Tom

          • Trevor says:

            This is the awesomest feature change I’ve ever seen; and you’re not the first time I’ve read this.

            So, about a year ago, I set my image in Lync to a custom image (Link from the Legend of Zelda) and now, running Lync 2013, want to change back to my AD photo. This excellent new feature of Lync 2013 will force me to be the Hero of Hyrule forever?

            I love it. Great job Microsoft.
            (fortunately i’m still running 2010 on my laptop, so making the change isn’t that tough, but seriously!)

  32. mike w says:

    Tom,
    We used to have a GPO setup for the advanced settings in MOC. Now that we (finally) got the R2 client to work properly (working our way up to Lync 2010!!), I removed that GPO setting that forced “manual configuration” to our OCS FE server (ConfigurationMode = 1). However, it appears the setting is still in the MOC because when I click on ADVANCED, it’s still set for “manual configuration” with the old OCS FE server in the list. It’s not greyed out, so if I change it to “Automatic configuration”, it accepts the change and stays there. But this will have to be done for each user. Do you know where this setting is in the registry so i can script/GPO the change? It’s going to be a giant pain to have all 15k+ users instructed on how to make this simple change. I have the GPO set to delete the registry keys for ConfigurationMode, DNS and Sever URLs so it wouldn’t be much of a stretch to add another registry change to switch the MOC to “Automatic configuration” (I hope)

    Thanks for the info and/or pointers!

    • Sign in server is held in the registry, not sure where off hand, its under the user, just search the reg for your server name and you will find it.

      changing registry on mass should be fairly simple.

      cheers

      • mike w says:

        Tom,
        Yea, we found it buried… in the Shared\UcClient piece YOU mentioned in this article. However, we also had to find the GPO that was re-populating the registry after we deleted it (smile). All looks good now

        Thanks!!
        Mike

  33. Dan K says:

    Hi Tom,

    Is there a way to change how you get notified for incoming IMs? Right now when there is an incoming IM the notification comes in the lower tray and flashes for a short time and then stays on. Is there a way to change the setting to open on the screen as a pop-up?

  34. Zara says:

    Hi Tom,

    Certain emoticons are displayed instead of whole email addresses while copying and pasting email IDs from an email to a Lync IM window.

    Example: A mail Id thats typed “:[email protected]” shows the confused smiley only. A mail Id thats typed “:[email protected]” also shows the surprised smiley. However, if I type the email Id as “[email protected]” alone into the IM, it shows the email Id correctly.

    Why is that and is there any way to change it?

  35. Rajesh says:

    Could ypu plz help me on how to enable the ,icrosoft Lync setting in the registry..

  36. Its me says:

    Hi Tom,

    Microsoft Lync has been installed in dormant state and it has been disabled at that time. so now I was said to enable the lync setting.. where do I change that.. Should I change the option prevent run to zero or deleting that key.. will this works ??

  37. Its me says:

    I am talking about HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator prevent run key

  38. Rajesh says:

    Hi Tom,

    Am gonna provide u more info……… Microsoft outlook and lync is installed in dormant state initially and lync has been disabled. And now I was said to enable the lync setting in registry.

    So could u help on this ?? need more info other than this ???

  39. Husein says:

    I am trying to get alerts when someone adds me to their contact list. The option is greyted out and I enabled it in another GPO. It is disabld via another. But the option is still greyed out. Any ideas?

  40. Raghu says:

    Hi, We are using Lync 2010 on our windows XP and Windows 7 desktops. Save instant message conversation in my email Conversation history folder is unchecked and grayed out.

    Please let me know how to get it enabled? we need to check this option to save the chat .

    Please help

  41. NoDramas says:

    Hi Guys,
    Any idea how to disable a user’s ability to set their presence (e.g. Away) – which they do all the time.
    We have a few users whose manager wants to keep tabs on them and also their colleagues who work from home never know if they are in or not.
    Cheers Heaps!

  42. Hi Tom,

    Any ideas on how to get the Personal information manager in Lync 2013 set to “none” through the regkeys? We currently have an open investigation with exchange, when our Lync 2013 client’s PIM is set to Microsoft Outlook, it crashes on start-up. However, if we cancel the sign in and try to change the PIM, it is greyed out (likely GPO). Side note, if we re-install Lync 2010, change the PIM there to “none”, it carries over to the 2013 client in most cases but not all.

  43. Hound says:

    Hi,

    I am rying to configure lync 2010 in my mobile.

    In my system the settings were in automated configuration.

    How can i know those entries to replicate in mobile device.

  44. Sriram says:

    Dear Tom,

    Can I configure Backup registrar for my SBS Branch via Registry/GPO as I dont have DNS SRV record for my primary registrar?

  45. Goodwin says:

    Change the Lync settings so that the body of the conversation does not pop up first
    Can you please check this thread on technet and let me know if you have find a solution to this
    http://social.technet.microsoft.com/Forums/en-US/ocsclients/thread/a4c46b1e-7001-437d-8de5-1c318d29055f

  46. pc says:

    When a person is tagged for Status change alerts, his/her picture also pops up whenever the status is changed. Is there a way to disable the picture pop-up and just notify the status change alert? Appreciate your comments.

  47. Justin says:

    Tom,

    Is there a way to globally change the length of time before someone is set as inactive? I found a way to do it in the registry on the local PC, but I’d like to change it for everyone.

    Thanks,
    Justin

  48. Pat says:

    For “Tag for Status Change Alerts”, is there an option to notify me when a tagged contact goes to “Away” or “Offline” or any other status other than “Online”. By default, status change to “Online” displays alert.

  49. Alex says:

    Hello Tom,

    Firstly … thanks for taking the time to answer all of these questions.

    We are upgrading from Lync 2010 to 2013. Our current silent installation for the client has to uninstall Communicator 200x/Lync 2010 client, Install Lync 2013 client and do a repair in Office 2010. Since we have to uninstall the previous version, is there a way to capture the Sign-in Name and Username used in the previous client and ‘inject’ this info into the Lync 2013 installation so that the user only gets prompted for their password? I didn’t find this data in the registry …

    Thanks

    • hi,

      Thanks for the comment. the sip uri should be in the registry for 2010, but im not sure how you would inject it for 2013. Take it the client machines are not domain joined?

  50. Stefan says:

    Great info! Thanks Tom.

    One quick questions:
    Is there a way to change the folder name that Lync Conversations are saved to? That is, instead of Conversation History. I’ve asked my admins, and they did not know.

    Thanks in advance!

  51. Sorin says:

    Hi Tom,

    I encountered a rather disturbing behaviour from the moment I enabled the Remote Call Control on Lync 2013 Server and users.
    When I create an ad-hoc meeting and invite someone, the invited user gets (after accepting) the message : “We couldn’t reach …”
    After the user hits retry and selects Lync Call everything it’s fine and he can join the meeting.
    If the user change in the Call Forwarding (which is OFF) at My preferred calling device from Phone to Computer this behaviour is no longer there.
    If I create a meeting from Outlook and insert a Lync Online link this does not happened no matter what setting is selected.
    My question is: shouldn’t Lync Client know that it has to use computer to join others in meetings?
    In Phone area is already selected at Join meeting audio from: Lync.
    I really hope you can shed some light in this for me … it’s starting to get to me :)
    Also is there a registry key that I can modify through GPO so I can get that setting to Computer if nothing else can be done?
    Thank you for your time.

    All the best,
    Sorin

    • Not sure I completely follow your scenario, are both users RCC? are you trying to connect to the meeting but use the handset for audio?

      What’s the PBX?

      “If the user change in the Call Forwarding (which is OFF) ” on the lync client? IP Phone?

      If you can screen record the issue it might be easier to understand

      thanks

      Tom

  52. hi tom
    thanks for your great article
    i want to ask you
    ‘There Is any reg. To update the option of show photo of my contacts to True / false ?’
    that’s are in lync client > setting > personal > show photos of contacts

  53. kalyan says:

    i want prevent my users from using the option “save my lync contacts in my personal contacts folder of the outlook”. is there any way to disable it through registry

  54. Paul says:

    How can i disable updates to the lync client. We manage updates via WSUS and i don’t want users to get prompted. I was informed today that a user was prompted. I thought that lync updates are through microsoft updates, therefore via WSUS which we manage via GPO.

    i can’t find a regkey that disables it for the lync client.

    We are running Lync 2010 4.0.7577.4356

  55. Artem says:

    Hi! Is it possible to deactivare “Send an e-mail” button in Lync 2013 client and also in user prescense status in SharePoint?

  56. Nidhi says:

    Hi! In Lync 2013, how can we edit the registry so that notification pop up should show only the sender’s name, not the first line of the message.

  57. Rob says:

    Hi Tom,
    I’ve a question in relation to changing my Lync photo. I’ve recently upgraded to Win8. After upgrading, I can no longer edit my Lync photo (the ‘Edit or Remove’ button is greyed out). My organisation don’t have this locked down as it was available when I was on Win7. Is there a workaround or reg value I can change to enable the ‘Edit or Remove’ button?
    Thanks,
    Rob.

  58. Kevin says:

    Hello,

    If Lync is deliberately not designed to be a monitoring tool, then what’s the purpose of having the “Duration Time” of how long that contact has been in that state. For example “Away 10 mins” or “Offline 21 hours”. There has to be a way to disable this visibility considering it’s “deliberately not designed to be a monitoring tool”. I’ve looked in the Registry and couldn’t find anything relating to this.

  59. Jay says:

    Hello,

    I have a customer with Lync and it will not show the pop up notification for an in coming call or test. It works on mine with no issue. I checked windwows 7 notifications and its set to show all notifications for Lync.

    Thanks

  60. Michael says:

    Tom,

    I see a LOT of , “no, you can’t do that” or “no, I don’t know how to do that”. How about you tell us what Lync CAN do?

    I found this page looking for a way to disable the huge head pop-up every time I receive a message. I have an option to turn off user photos “everywhere”. But it works everywhere in Lync except the pop-up.

    • Er, it can do quite a lot, but I can’t change things it can’t do, talk to Microsoft about that, they write it, I just write about it.

      “huge heads” are part of Microsoft s people centric comms vision apparently. what setting are you using to turn it off everywhere?

  61. Sal says:

    My version of Lync/Communicator recently became corrupted. I can log onto communicator from other machines, but even after uninstalling and reinstalling, when I try to connect from my machine, I get the message:

    The server is not responding or cannotn be reached. Signin may be delayed while we try the connection.

    Then it never completes. When I google the message, it refers to AD related problems, but as I can still log in from other machines, I don’t think this is correct, and I suspect a local machine corrupted setting.

    Any ideas how to correct this?

    TIA,

    Sal

  62. Krishna says:

    I am using windows xp hosted on citrix system. Lync2010.

    I have two problems.
    1. last couple of months whenever someone IM me, message win/tab never flashes. :( so I used to miss several messages. until I go and maximize/restore the chat window I do not know if there was a new message.

    This is far okay problem than the second one.

    2. last two days onwards, I am not receiving IM’s from few people. Few times I do see notification on right bottom side near system tray. If am busy with some other work and dont care about that IM. I expect it to come and sit on my task bar. (being a new person messaging me ). But it do not come to my task bar. So I completely miss new messages from any one.

    Tried reinstalling lync 2010, no use :(

    Any help much appreciated.

  63. jane says:

    Hi

    Is there any way to change the settings so that different functions of Lync display on different monitors? For example, IM screen on one monitor and video call on a seperate monitor.

    Thanks

  64. DJ Schulze says:

    I would greatly appreciate if anyone could help me identify where Lync looks to find the default for PrefAudioRender. When Lync is first installed this value, or any others, are not present under the Communicator key.

    I need to write a VBScript to see what device Lync will use in the absence of one indicated under PreAudioRender.

    Thanks again for any help.

  65. Nick says:

    Morning All

    We have deployed MS Lync (2010) but will not be doing SIP for another 18 months or so. How can I grey out or remove the call back etc options. For example when someone selects to rejoin a meeting they are asked if they want the system to call them back. We have no phone integration as of yet and want to remove the options from the client until we do.. Is this possible?

    Many thanks for any help :)

  66. Rose says:

    Hello,

    I have MS Lync 2013 running on my personal desktop computer and MS Lync 2010 on a laptop for work. My conversations are not saving correctly on the conversations tab on the lync client on my personal computer, I can have both clients running at the same time and the conversations were being save fine before, now they only save the first sentence of a conversation. It does not even show my replies. How can I fix this?

  67. HY says:

    Hi Tom, I hope that you can help me. When using Lync from my Iphone it shows my status to other users as “Mobile” – is there any way to disable this so that other users aren’t able to see that I am using a mobile device?

    Thank you.

  68. Gil says:

    Hi Tom,

    I seemed to have a bizzare issue with MS Lync 2010. Everytime I try to IM someone the pop up window would always minimized on the taskbar. If I hover my cursor on the taskbar I can see the window there and for some odd reason, it doesn’t doesn’t allow me to maximize/restore the window.

    Have you seen this behavior before and do you know how to restore/maximize the window?

    Thank you.

  69. Indrajeet says:

    Hi,

    I need to hide the toaser comes when chat is initited for me.
    kind of auto accepting conversation.

    Is there way to
    1. either at server end registry configuration
    2. either at client end registry configuration
    3. or using Lync client SDK (Automation class) , while invoking conversation, is there any parameter which will force the receipent will accept conversation automatically?

  70. Indrajeet says:

    Hi Tom,

    i want to hide or disable the Call & Video button (option) from conversation window.

    Is there way to

    1. either at server end registry configuration to push setting to all client.
    2. or client end registry configuration

  71. eM Power says:

    Hi Tom,

    Is there a registry setting to Keep a Lync Conversation Alive?

    I have a group conversation that i would to stay open throughout the working day and not timeout

    I seen suggestions of “Just send a message with the type set to MessageType.INFO. This is will keep the session alive.” and “You can use the BeginSendMessage() method on the SignalingSession to send a message of type INFO” but have no idea how to apply this

    PS: great article btw.

    • I don’t think there is, what you are talking about is Group Chat/Persistent Chat, which is a feature of Lync, better in Lync 2013. That being said an IM should resume if all contacts stay in it.

      thanks for the comment

      Tom

  72. Manish Raghvani says:

    Hi Tom,

    We use Lync 2010 and its a Group Chat. Whether Im an attendee or my contacts are online, if no one has entered any comments into the IM chat for an hr, it will timeout and I have to restart the Group Chat.

    Surely there must be a setting or registry fix that can disable the timeout…can anyone help?

    Regards
    Manish

  73. Jack Hubbard says:

    Greetings Tom,

    We are using Lync Server 2010 and Lync Client 2010. We currently have a requirement to record online meetings for training purposes – unfortunately, the record button is greyed out. We have found two possible work arounds 1) reinstall the original 2010 client on the computer you want to do the recording and 2) select video (doesn’t matter whether you have a camera installed) and the record button is available. Undoubtedly something changed in later versions of the client as I am not the only one with this problem. Do you know if there is a registry hack that I can push to all of our machines to make this work? The server settings are correct.

    Thanks,

    Jack Hubbard

    • Hi Jack,

      I haven’t tried 2013 client against 2010 server for recording, but logically it should work, since recording is local to the client. I’ll try to test when I get a minute.

      Have you tried on multiple machines?

  74. DB says:

    Tom,

    We have one model laptop that is not auto detecting the correct audio settings (microphone and speakers). Is there a way to preset these? Registry or config file?

  75. Rob says:

    Tom,

    Lync 2010 – Lync Client Window Topics showing Email Topics vs a Persons name? Any ideas? Is there a registry hack? The old MOC client was better :)

    When you send a Link IM to somebody from an email it puts the subject of the email in the Lync window on my client. Often times I have many Lync windows with titles from email chain appear in the Lync window and it makes it difficult to know who you are corresponding with because the Lync windows have a title of email discussion and not a person. I would like to know if there is a way to make all titles of Lync windows the person you are communicating with.

    There is a workaround like open a new email in Outlook, add person’s name to the To field and initiate a conversation from there – this hardly seems practical to do every single day.

    http://social.technet.microsoft.com/Forums/lync/en-US/72410741-a905-4a1c-bc85-604c0141726a/lync-client-window-topics-showing-email-topics-vrs-a-persons-name?forum=ocspresenceim

    cheers

  76. richard says:

    Hi Tom

    Within the personal options in Lync the tick box for Save my lync contacts in my personal contacts folder on the exchange folder is ticked and greyed out so i have no way of changing this value.

    How do i go about un greying this box and than removing the tick or leaving the option greyed out but unticked.

  77. Paolo says:

    Hi, it is possible to change the personal note automatically by sequentally or randomly select a text from a list in any format ( xls, txt, etc.) ?

  78. Bob Jones says:

    Hi,

    I just got upgraded from OC to Lync at work. One thing I immediately noticed was a change in sign-in behavior when using the VPN. OC would come up when windows started and pause, trying to connect. As soon as the VPN connection was established, it would automatically connect. Lync errors out as soon as it comes up b/c it can’t connect, and I have to manually connect once the VPN connection is established. Is there a way to get that previous behavior with Lync? Certainly (imho) far preferable to have fewer steps which need to be performed in order to get to a fully connected, working state. Thanks for any suggestions!

    • This is about your windows setup really. Suggest you raise your problem to your company admins. Lync doesn’t even need a VPN to connect, so you could have split tunnel and it would just work, but your company could make Lync start after the VPN is established if that is their preferred setup.

      thanks

      Tom

  79. Scott Elliott says:

    I just upgraded to Office 2013 in the office and my Lync 2010 would remember IM window size and location. Lync 2013 does not for whatever reason. I am on Windows 7 64-bit and my Lync windows are on my 2nd monitor.

  80. Siva says:

    Hi Tom,

    I have a strange Issue. I have installed Lync Basic 2013 client and paid user account with Microsoft. The issue that I am facing is; I am not able to share my desktop using Lync client as well as LyncWeb in the browswer with anyone and I am not able to see anybody’s presentation in both ways. In both cases, I am getting this error – “We couldn’t connect to the presentation because of Network issues. Please try again later”. Is that possible to help me on this. FYI – I have turned off the Firewall and no Anti virus software. Please help.

    Thanks
    Regards
    Siva

  81. Siva says:

    Thanks Tom, It is working after rearrange my DSL modem/Wifi/Vonage phone adapter connection. Before the connection was like this(Dsl Modem -> Vonage Phone Adapter -> Wifi Router), now I have rearranged to like this (DSL Modem -> Wifi Router -> Vonage Phone Adapter. After that, I am able to share my Lync without any issue. I don’t know the reason behind this setup , but it works now. Anyway thanks for your help.

    Siva

  82. Steve Oruir says:

    Hi there, i have a Lync Attendant question; I installed it on one of our PCs and the setting under options called “Return a transferred call to me if the recipient does not respond” is greyed out. I assumed that it was a registry setting somewhere above but cannot find anything that correlates. Is there somewhere else i can look?

    Cheers!

  83. minimize to the notification area instead of the taskbar in pool vise change in Lync 2013 server. its possible

  84. Hi Tom,

    minimize to the notification area instead of the taskbar in Lync 2013 server
    & Ews has not deployed in lync 2013 client

  85. Dain says:

    Hi Tom,

    Is there a registry key to turn off/on “Appear Away” in the Lync 2013 client, just like ther is the registry key to turn off/on “Appear Offline” (using “EnableAppearOffline” to 1)?

    I dont mind if a co-worker sets busy or DND, but we have lots of people that just set lync to “Appear Away” and leave it like that indefinitely. i see in technet articles on people not having the option and Microsoft states that your admin might have turned this option off for you r organization, but i cannot find this setting anywhere.

    I am the onsite lync admin.

  86. Gen says:

    Hello
    I’m having a problem with Outlook’s out of office assistant displaying incorrect information in Lync. Out of Office it turned off in outlook however the message is still displyaing in Lync. I’ve turned off “Update my presence based on my calender information” but it keeps displaying that old OOO message. Is there a registry setting I can adjust?
    thank you

  87. Shady says:

    Hello Tom,

    Can we display dial pad in Lync 2013 basic/full client using client policy or registry key. If so please guide. I have Lync server 2010 deployed with Lync 2013 basic as the primary client.

    Thanks,

  88. Chris says:

    Hey, i am working with a standalone work station on a domain. we have it hooked up for updates, but a local user logged in so people can use the basic programs like lync, excel, …
    i wanted to know if there was a registery key that would always CLEAR the log-in information for the last person to use Lync prior to automacticlly loging in.
    We are using Lync 2013/office 365.

  89. Abo Bakr Musa says:

    Guys , my ,lync client it was working fine , now I am unable to login , I can login in the same PC with another Users , but my user not logging , plz help

  90. Dinko Dinev says:

    Hi Tom,

    I am using Lync client 2010 version 4.0.7577.0

    The problem: Lync disables my microphone boost (also called AGC — automatic gain control)setting every time it engages in a call (both if I place a call or if I am called in).

    My question is: Is there a registry setting to disable that behavior?
    In other words, I do not want Lync to manage my sound device.

    I see this has been a problem for a long time (links below) and hope that it has been fixed since these articles were written.

    http://www.networksteve.com/windows/topic.php/How_to_disable_auto_mic-level_adjustment_by_Lync/?TopicId=61173&Posts=0

    http://social.technet.microsoft.com/Forums/lync/en-US/eedf8baa-c2ba-44f8-ac7f-0711f7d6c3b6/when-lync-2010-client-connects-to-a-call-mic-boost-turns-off-automatically?forum=ocsclients

  91. Bruno Queiroz says:

    Hi Tom,

    I have Lync 2013 implemented at my organization. I would like to know if it is possible to set the visibility of the user’s status to everyone via GPO.

    • No, not you can’t set it by GPO, you could by client side SDK or server side, but why/what are you looking to achieve?

      thanks

      • Bruno Queiroz says:

        We have established that everyone in our organization should have its status visible to everyone else.
        As I gather from your previous reply, we could simply set a configuration on our server in order to have it accoplished. Is that correct? (I am in charge of the GPO settings in our organization, but not of the Lync server, so I am not too familiar with its configurations).

  92. Jaro says:

    Hi Tom
    I have the problem with LYNC 2013. The Call button and IM button is greyed out.
    Is not possible to send any message and to do call.
    There are affected only 3 users but I do not resolve this issue.
    I tried to find some solution but no success.

    Do you have any idea?
    Thanks

    Jaro

    • Hi. this could be so many things, does the account work on another PC/client? if so its the PC, if the account doesn’t work, talk to your lync admin?

  93. Mikhail says:

    Hi Tom,

    I have an issue to set up the fornt for incoming IM.
    In some way the font has been changed and now all incoming IMs are very tiny and the same time outgoing IM is OK. I’ve tried to change in Options, but I can change just for outgoing IMs. I also tried to reinstall MS Lync, but it didn’t help. I’ve tried to log in from another PC and it’s OK from another machine. It seems MS Lync stored my settings on my machine which couldn’t be deleted during reinstallation.

    Could you help me to resolve this issue?

    Regards,
    Mikhail

  94. Joe says:

    Hi Tom,

    Following on from another users post about RCC. We have 3 users enabled for RCC.

    User 1 starts an ah hoc video conference with user 2. They are in a video conference and user 1 then decided to invite user 3 ah hoc into the conference. User 3 gets the notification of a video conference and selects to accept. He then gets a warning saying could not reach user 3(himself) he clicks the retry button and selects the option to lync call. he joins the conference.

    If you change the setting under options > call forwarding > outgoing calls from phone to computer. the issue does not occur. However you would think when its a video conference call from lync and the is being invited the lync client would know to accept the meeting as a lync conference call

    any help would be appreciated.

    This user also had the same issue: http://social.technet.microsoft.com/Forums/lync/en-US/cbb08044-8723-4720-9e82-c7b294cc1d1d/lync-2013-client-adhoc-multiparty-conference-issue?forum=lyncconferencing

  95. Foxxbats says:

    Hi all,
    Can anyone give me a solution to have an ‘available to away’ alert.

    Thanks.

  96. Ron says:

    Hi Tom:

    Good stuff in here.

    Is there a way to set “Busy” as the default status when Lync is opened? I set it manually and the setting stays forever until I close and open Lync. Then it goes back to “Available.” I’d like it to always open as Busy.

    Thanks,
    Ron

  97. Satheesh K says:

    Hi,

    My administrator has disabled dial pad option. is that any way it can be enabled with the help of regedit.

    Please guide my it will be a great help.

  98. Hi Tom, sometimes at users the headset volume is set to ‘0’, slider to the left. This happens when the conversation starts. Only way is to delete the key HKCU……UCCPlatform and restart Lync. This happens with some users all of the sudden. We use Xenapp 6.5 with Microsoft VDI plugin to pair the headset with local thin client.
    Searched for it everywhere but we seem to be only one in this.

  99. Hossam Aburehab says:

    Hey Tom

    i just have a question, i’d hope you can answer me, i work in company where our help desk team yet has no ticketing system so i just need an answer for the following i made up like a form from outlook to be filled by users to be sent to the help desk team, we have response groups installed with all its policies can we just make the userr fill the field in the form using voice while they talk to our queue using poloycom phones.

    • RGS does IM you responses pressed in an IVR, but it can’t do text to speech to fill in a form. This could be done with custom development if you wanted to pay for the dev.

      thanks

      Tom

  100. Oliver Fischer says:

    Hello Tom,

    could u me tell if there is a way to change the alert options for every user? We have a persistent chatroom and i want that all memebers get a notification if sth is postet. I have found sth in the database but it doesnt seem to work if i change sth in the xml document.

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